2 times more reviews from guests: the Okisushi network

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Guest reviews are the best characteristic of any institution. In most cases, before going to the restaurant, people carefully study them along with menus and prices. In addition to reviews, the rating of the institution on external platforms also plays an important role. Therefore, it is very important to work regularly with feedback from guests. And to make this process easier, faster and more effective help special services. Confirmation of this is our case of the network of Sushi-bars "Oxusi".

A little more than three months ago, the network of SUI-bars "Okisushi" appealed to Revvy. It was necessary to solve the following problems:

    increase the rating on “Yandex. Maps”;
    reduce the percentage  negative shopify website design  reviews: a dissatisfied client is always ready to speak, so there are often a lot of negative reviews even in the most customer-oriented places. While satisfied guests often do not see the point of writing reviews.



What does Revvy do?

Revvy is a service that helps restaurants increase the rating on the cards and motivate customers to leave positive reviews on external platforms (“Yandex”, Zoon, Tripadvisor, 2GIS, etc.). In case of low assessment and dissatisfaction of the client, a negative comment falls into the personal account of the owner or manager of the institution, so that he has the opportunity to quickly react and smooth out a negative impression.

The decisions that Revvy offered "Okisushi":

    implement mailings in WhatsApp with a request to put an assessment and write a review;
    send promo codes to guests to resolve negative situations.


Result

With the help of Revvy for three months (from August 7 to November 7, 2022), 311 requests were sent to customers. Of these, a score of 125 was rated, and 46 left reviews.

In general, during the period of cooperation:

    the rating on “Yandex.Cartoy” rose from 4.2 to 4.7;
    the number of reviews has increased by 2 times: from 17 to 39;
    +24 ratings have been delivered.
    thanks to the high rating of "Okiss" began to appear above competitors when searching query on maps.